Internet Troubleshooting on Windows and Mac

Troubleshooting Internet Connection Issues on Windows

1. Check Network Connections

   • Network Identification: Check the Wi-Fi icon in the system tray to see if you're connected to a network. Ensure you are connected to the network named "West Wind XXXX," where XXXX is a four-digit number. This network name can be found on a sticker on the bottom of your router.
   • Wired Connection: Make sure the Ethernet cable is securely plugged into both your PC and your modem/router.

2. Use the Network Troubleshooter

   • Right-click the network icon in the system tray and select "Troubleshoot problems". Follow the prompts to diagnose and resolve any network issues.

3. Restart Your Modem and Router

   • Unplug both devices, wait for about 30 seconds, then plug them back in. Allow a few minutes for them to completely reboot.

4. Check the Network Settings

   • Go to Settings → Network & Internet → Status. Check for any alerts or warnings that might indicate a problem.

5. Renew IP Address

   • Open Command Prompt as an administrator and type: ipconfig /release followed by ipconfig /renew.

6. Flush DNS Cache

   • In Command Prompt, type ipconfig /flushdns to clear the DNS resolver cache.

7. Check Your Firewall and Antivirus Software

   • Temporarily disable your firewall and antivirus to see if they are blocking your internet access. Remember to re-enable them after testing.

8. If Issues Persist

   • Contact West Wind Wireless Support for further assistance, especially if you suspect an outage or service issue in your area.

Troubleshooting Internet Connection Issues on Mac

1. Check Network Preferences

   • Network Identification: Go to the Apple menu → System Preferences → Network. Make sure the correct network is selected and you're connected. First, ensure you are connected to the network named "West Wind XXXX," where XXXX is a four-digit number. This network name can be found on a sticker on the bottom of your router.

2. Use Wireless Diagnostics

   • Hold the Option key, click the Wi-Fi icon in the menu bar, and select "Open Wireless Diagnostics". Follow the on-screen instructions to diagnose issues.

3. Restart Your Modem and Router

   • Similar to Windows, unplug your devices, wait briefly, and then plug them back in. Wait a few minutes for them to reboot fully.

4. Renew DHCP Lease

   • In System Preferences → Network, select your network service (Wi-Fi or Ethernet), click "Advanced", go to the TCP/IP tab, and click "Renew DHCP Lease".

5. Flush DNS Cache

   • Open Terminal and type sudo killall -HUP mDNSResponder, then enter your password to reset the DNS cache.

6. Check Firewall Settings

   • Go to System Preferences → Security & Privacy → Firewall. Consider temporarily turning off the firewall to check if it's causing the issue.

7. If Issues Persist

   • Contact West Wind Wireless Support for further assistance. Ensure to verify with them if there are any known outages that might be affecting your service.